Convenient when there are few messages and client requests: you can sort them out manually. But over time, the coverage grows, and the stream of questions increases as well. To avoid losing customers and lead them to a sale, responses need to be systematized.
How to not miss the moment and the client. Setting up notifications
Igor sells stylized portraits. Clients usually buy them as gifts — they write a few weeks before the holiday date. It's already March 1st, and there are no orders yet. After a while, Igor realizes: he missed messages in the messenger. Customers were asking about prices and deadlines, but it's no longer relevant.
What to do? Use the "Monitoring" function in Postmypost. This is a tool that notifies you of all events of your account in real time. A user left a comment? You will receive a notification. Someone wrote in the group's private messages? You'll also see it in the feed.
The service saves the correspondence history. It's convenient to communicate with the user, even if another specialist corresponded with them before you.
To enter the section, click the "Monitoring" button in the left menu.
"Important," "Priority," "Stuck at the cart." Selecting tags
Olga owns a store of eco-products. Clients write to her in the community's inbox. But Olga can't keep track of who has already paid, who is just curious, and who is a regular customer.
Tags would solve the problem. Green color with the text "Priority" — for regular customers. Blue and, for example, "FAQ" — for frequent questions.
Artem manages social media for a clothing brand. A new collection and a promotion for it have just been released. Personal messages about the conditions mixed with numerous standard inquiries. Assessing the potential buyers' reaction to the collection and promotion is impossible.
In this situation, it is convenient to tag thematic messages with "promotion." Artem would immediately see the audience's response and be able to make content adjustments.
Marina is an SMM specialist for a large cosmetics brand. During sales days, the number of messages about discounts and delivery increases many times over. The stream of complaints remains the same, and all of them need to be processed. But it's easy to lose a negative comment among current questions.
Solution — use tags "Discount," "Delivery," and "Complaint." Marina will be able to filter requests immediately: quickly respond to the most important and address the negative ones.
Nastya works in technical support for an online service and processes dozens of repetitive requests every day. It's hard not to get confused with clients and information.
We suggest Nastya add notes to each client — recording details of past inquiries. This will make it easier to navigate the communication history and make personalized offers.
How to connect tags and notes
- Open the "Monitoring" tab and click on the label icon next to the required message.
- Select a tag and press "Save."
- Select the filter icon above the dialogues.
- Choose the desired tag to see only messages with it.
Attached tags will be displayed under the dialogue windows. To add more detailed information, select the "Detail" tab. There you can view a list of events, message threads, and add a note about the user.
Put a "save" tag in your mind on this article. Use it!
